Refund policy

Return & Refund Policy
shop.kylewyman.com

We want you to love your gear—but if something’s not quite right, here’s how we handle returns:

🕒 Return Window

We accept returns within 30 days of your purchase.

🚚 Return Shipping

Customers are responsible for return shipping costs. We recommend using a trackable shipping method to ensure your item gets back to us safely.

PRODUCT EXCHANGES

If you need to exchange a product for a different size, Please send it along with a note including your order number, return address, and the size needed to:

FactoryFade ATTN: Exchanges
  1480 Ridge Rd Bldg B Webster, NY 14580

If your looking to exchange a product for another color or item please contact Customer Service at 585-485-8069 or email factoryfadeshipping@gmail.com for assistance with exchanges.


💰 Refund Eligibility

To qualify for a refund:

  • The item must be unused, in its original packaging, and in resellable condition.

  • Once your return is received and inspected, we’ll issue a refund to your original payment method. Please allow 5–7 business days for processing.

🔒 Final Sale Items

Items marked as Final Sale or sold at a discounted price cannot be returned or refunded. These are yours to keep.

💬 Need Help?

If you have questions about your order or need help with a return, contact us at kw@kylewyman.com and we’ll get you sorted.